Privacy Policy

1. Introduction

Welcome to Aziz Ceramics. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://azizceramics.com, visit our showroom in Paribag, Dhaka, or engage with our products and services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We collect several types of information from and about users of our website and customers:

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quotation or pricing information
• Place an order for products
• Contact us via phone, email, or contact forms
• Visit our showroom in Paribag, Dhaka
• Subscribe to our newsletters or updates
• Register for an account (if applicable)

This information may include:

• Name (first and last name)
• Contact Information (phone number, email address, postal address)
• Business Information (company name, designation, if applicable)
• Project Details (location, type of project, quantity requirements)
• Payment Information (for completed transactions)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

2.3 Information from Third Parties

We may receive information about you from third parties such as:

• Business partners and contractors
• Marketing and analytics providers
• Payment processors

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Business Operations

• Processing and fulfilling your orders
• Providing quotations and pricing information
• Managing customer relationships
• Communicating about products, services, and orders
• Responding to inquiries and providing customer support
• Scheduling deliveries and installations

3.2 Marketing and Communications

• Sending promotional materials and product updates (with your consent)
• Informing you about new products and special offers
• Conducting customer satisfaction surveys
• Sending newsletters and company updates

3.3 Website Improvement

• Analyzing website usage and improving user experience
• Maintaining and improving website functionality
• Understanding customer preferences and behavior
• Developing new products and services

3.4 Legal Compliance

• Complying with applicable laws and regulations in Bangladesh
• Protecting our legal rights and preventing fraud
• Enforcing our terms and conditions
• Maintaining business records as required by law

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Delivery and logistics services
• Payment processing
• Website hosting and maintenance
• Marketing and analytics
• Customer support services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests from government authorities
• Court orders or legal processes
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission (SSL/HTTPS)
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection and confidentiality
• Physical security measures at our Paribag office and showroom
• Secure storage of physical records

6. Your Rights and Choices

You have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Update your contact preferences

6.2 Opt-Out Rights

You may opt-out of:

• Marketing Communications: Unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email or contacting us directly
• Phone Marketing: Request to be removed from our calling list
• Data Collection: Adjust your browser settings to refuse cookies

6.3 Data Deletion

You may request deletion of your personal information, subject to:

• Legal obligations to retain certain records
• Legitimate business purposes (e.g., completing transactions, warranty obligations)
• Resolution of disputes or enforcement of agreements

6.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better browsing experience and allow certain functionality on our website.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Track your browsing to display relevant advertisements

7.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7.4 Third-Party Cookies

We may use third-party services such as Google Analytics to analyze website traffic. These services may set their own cookies on your device.

8. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, payment processors, or partner sites. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Aziz Ceramics.

9. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection in Bangladesh

Aziz Ceramics operates in Bangladesh and is committed to complying with applicable data protection laws and regulations in Bangladesh. We handle your personal information in accordance with best practices for data privacy and security.

While Bangladesh is developing comprehensive data protection legislation, we follow internationally recognized privacy principles to ensure your information is handled responsibly and securely.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• As long as you maintain an active relationship with us
• As required to provide you with our products and services
• As necessary to comply with legal obligations
• To resolve disputes and enforce our agreements
• As permitted by applicable law

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.